In RTI SSD, we pride ourselves on our absolute commitment to customer service. To better enhance that commitment, we pioneered and deployed our "RTI Customer Portal" (RCP). This web-based project management tool allows our customers to have immediate access to the latest and greatest data and documents associated with their projects. Requiring nothing more from our customers than a web browser, we provide them access to the latest versions of software, documentation, schedules, budgets, meeting minutes, white papers, presentations, drawings, and plans.

Of course, the customer portal and administration are all generic so that we can easily set up new portals for new customers. If desired, we can even integrate the portal into a product that we create for a customer as a service that they sell or promote to their end users. We've received very positive feedback on the ease of use and intuitiveness of portals thus far.

To get an idea of what is possible, please take a look at our portal for the JBPDS project. Since each customer has a secure portal with their own login, we can only show you the front page, but hopefully that will help you understand our commitment to providing our customers the information they need.

RTI uses password protected "Customer Portals" to allow customers access to important project-related documents, white papers, schedules, graphics, presentations, and any other machine-storable files via the internet.

Customer Portals are created and maintained on-line by Project Managers, or other designated individuals, via a special Portal Administration page. Once a PM logs onto the Portal Administration page he/she can add or remove Customer Portals, add documentation groups to or remove documentation groups from existing portals, add documents to or remove documents from existing groups, and maintain an Email Notification List. A special feature allows the editing of project and group index files for customizing the main page, or making minor modifications to document parameters. A Help button is present for all editing functions to describe the format of the index being edited.

The Email Notification List allows the PM to maintain a list of email recipients who are to receive an automatic notification via email whenever a new document is added to a group. When adding a document, the PM can also add a personal note that is included in the automatic message.

Now the PM, whether in the office or on the road, can access important project-related data, as well as post new documents to a Customer Portal via the WWW. The documents not only are immediately available to the customer and other project personnel, but they are automatically informed when a new document is posted.

RTI currently has 7 Customer Portals deployed, and customer response to the convenience of privately accessing project documentation on-line has been overwhelmingly positive due to its intuitiveness, organization, and ease of use.